Privacy Policy
The GEL Credit mobile application (“App”) is owned and operated by GEL Credit Financial
Technology Private Limited, a company incorporated under the provisions of the Companies
Act, 2013, and having its registered office at BHIVE Workspace, No.467/4, Shri Krishna Temple
Rd, I,Indiranagar (Bangalore),Bangalore North, Bangalore, Karnataka 560038.For the purposes
of this Privacy Policy (“Privacy Policy”), “we”, “our” and “us” shall mean “GEL Credit” and “you”
and “your” shall mean you as a User of the App (“User”),whether registered or not.
This Privacy Policy shall be read along with the Terms of Use. The capitalized terms that are used in this Privacy Policy but not defined herein shall have the same meaning as defined in the Terms ofUse.
This Privacy Policy is incorporated into, and is subject to, the terms and conditions pertaining to the services rendered by us (“Services”).
This Privacy Policy sets out what information we collect and how and why we use it, when you access the App and create an account with us (”Account”). You are advised to read the Privacy Policy carefully before using this App. To access or use the App, you are required to accept the terms of this Privacy Policy. By accepting this Privacy Policy, you signify that you have read, understood and agree to be bound by this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time without prior notice and such changes shall be effective immediately in accordance withClause
10.BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY CONSENT TO GEL Credit’s COLLECTION, RETENTION, ANALYSIS, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY CONSENT TO GEL CREDIT COLLECTION, RETENTION, ANALYSIS, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.
INFORMATION COLLECTED:
We will collect personal information of the User such as name, date of birth, e-mail address,
phone number, pincode, PAN, SMS permission and phone permission, as detailed further
sub-clauses 1.6 and 1.7 below. While some User information has to be mandatorily provided,
others are optional and certain portions of the information will remain private. We shall always
let the User know which is which. Additional information may be gathered during subsequent
use of the App and/or availing of Services by the User, whenever the User chooses to provide it.
1.1 Certain mandatory information will be collected at the time of registration on the App which
is required to enable the User to login to the App and for us to: (i) verify the User’s identity; (ii)
determine the User’s eligibility for providing the facility using,
inter alia, our proprietary technology and such additional rules that may be determined by us; and (iii) safeguard againstillegal activities like fraud, cheating, misappropriation, etc.Certain mandatory information will be collected at the time of registration on the App which is required to enable the User to login tot he App and for us to: (i) verify the User’s identity; (ii) determine the User’s eligibility for providing the facility using, inter alia, our proprietary technology and such additional rules that
may be determined by us; and (iii) safeguard against illegal activities like fraud, cheating, misappropriation, etc.
1.2 For providing Services we require certain information such as name, date of birth, mobile
number, email address, residential address, current address, and certain information about your
personal identity such as gender, age, etc. Further, we also collect and store your username,
password, email address, and other security related information that you use for our sites in
relation to our Services.
1.3 In order to use the facilities and Services available on the App, the User may be required,
from time to time, at the request of GEL Credit to provide certain additional personal information
after registration on the App, which information shall be collected only upon receiving the User’s
express consent.
1.4We may also automatically receive and collect certain anonymous information in standard
usage logs through the web server, including mobile-identification information obtained from the
equivalent of “cookies” sent to the App, including mobile network information, standard web log
information, traffic to and from our App, tracking inside the App and any other available
information, from:
1.4.1 an IP address, assigned to the device used by the User;
1.4.2 the domain server through which the User accesses the App and the functions and
features therein; and
1.4.3 the type of device used by the User (“Device”).
1.5 The User may choose to provide us with access to certain personal information stored by
third parties like social networking sites (e.g. Facebook and Twitter). We will have access to
such information to the extent allowed by the User’s privacy settings on that site and the User’s
specific authorization. In the event the User associates a User account managed by us with an
account maintained with any third party to enable us to access certain information maintained in
such third party managed accounts, the User agrees that we may collect, store and use such
information in accordance with this Privacy Policy.
1.6 After obtaining the User’s specific consent to allow the App to access the User’s SMS inbox,
we may collect, store, and monitor relevant information from text messages (SMS) received by
the Users from providers of services and/or products (including but not limited to retail outlets,
financial institutions, mobile carriers and utility companies), that will enable us to provide better
access to financial services and products to the Users. We will only access business messages
that originate from alphanumeric senders, which shall be used solely for the purposes of
providing the Services. We do not collect, read or store any personal SMSs.
1.7 How we use this information:
We shall collect any SMS information for facilitating you any
financial services and such purposes as may be required by the Partners or as per applicable
law.
1.8 In order to enhance our ability to provide valuable Services and experiences to the User, we
may take one time access to: (i) automatically receive, collect and analyze your location
information which may be accessed through a variety of methods including, inter alia, GPS, IP
address, and cell tower location; and (ii) collect information pertaining to your Device and your
usage thereof, including, inter alia, the names of the other applications on your mobile Device
and how you use them, information about your Device, and information about your use of
features or functions on your Device. (v) file and media in order to enable you to upload
documents solely for the purpose of onboarding or KYC checks.
How we use this information:
We shall collect any Files & Media (Images) for facilitating KYC
journey, financial services and such purposes as may be required by the Partners or as per
applicable law.
1.9 We collect a list of the installed applications’ metadata information which includes the
application name, package name, installed time, updated time, version name and version code
of each installed application on your device to assess your creditworthiness and enrich your
profile with pre-approved customized loan offers. This also includes having access and
permission to send you messages and notifications via your social media and instant messaging
applications. You will not be able to use the App if you disable this access.
1.10 We may collect information with your consent from your mobile device like device location,
device information (including storage, model, installed apps, Wi-Fi, mobile network), files and
media, transactional and promotional SMS, communication information including contacts to
provide customized offerings.
2. METHOD AND MANNER OF USE OF INFORMATION:
2.1 When the User registers with the App, we will use the information supplied by the User to
pull a credit report from credit bureaus with User consent, and identity verification services to
evaluate the User’s request in the context of the User’s complete financial situation.
2.2 We will also use the User information to enable activities and transactions that need to occur
during the process of providing Services, such as:
2.2.1 generating and maintaining User profiles on the App;
2.2.2 provide personalized features;facilitating collection activities as needed;
2.2.3 maintaining regular communications with the User concerning transactions the User
initiates, such as requesting information or assistance, submitting a transaction request, making
payments, transferring funds, etc;
2.2.4 modifying the App from time to time to cater to the User’s interests;2.2.5 delivering any administrative notices, alerts, advice, notification and communication
relevant to your use of any facilities on the App through whatsapp, SMS, Facebook and other
mediums;
2.2.6 marketing research, project planning, troubleshooting problems, detecting protecting
against error, fraud or other criminal activity;
2.2.7providing the App and the functions and features therein, efficiently;
2.2.8 and preserve social history as governed by existing
law or policy.
2.3 You acknowledge that if we determine that any information you have provided or uploaded
violates the terms of this Privacy Policy, we have the right, in our absolute discretion, to delete
or destroy such information without incurring any liability to you.
2.4 You acknowledge that you are licensing us to use, modify, display, distribute and create new
material from the information you provide through the App to render certain Services on the
App. By providing such information, you automatically agree, or promise that the owner of such
information has expressly agreed to allow or license, as the case may be, us to use the
information in the manner set out in this Privacy Policy, without the payment of any fees. We
may, to the extent permitted by law, also use, license, reproduce, distribute, disclose, and
aggregate, non-personally identifiable information that is derived through your use of the App
and you hereby provide consent for the same.
3. SHARING OF INFORMATION
3.1 We will not use User information for any purpose other than in connection with the App. You
understand that in order to provide the Services, we will share the User information with third
parties who are providing the facilities availed through the App or otherwise and you agree to
such User information being shared. GEL Credit will not rent, sell or share User information and
will not disclose any of the User’s personally identifiable information to third parties or affiliates,
unless:
3.1.1 it is pursuant to obtaining the User’s permission;
3.1.2 it is in connection with the Services being rendered through the App;
3.1.3 it is to help investigate, prevent or take action regarding unlawful and illegal activities;
suspected fraud, potential threat to the safety or security of any person, violations of our Terms
& Conditions, or as defense against legal claims;
3.1.4 it is a case of special circumstances such as compliance with court orders, requests/order,
notices from legal authorities or law enforcement agencies compel us to make such disclosure;
3.1.5 it forms part of the information we share with advertisers on an aggregate basis;
3.1.6it improves personalisation, analysis and for offering new products/Services;
3.1.7 it is for promotional purposes for other services being rendered by us; and
3.1.8 it is required under an arrangement between us and the third party for product
enhancement, analysis, risk and security purposes, communication purpose, etc.3.2 If all or some of the business, stock or assets of GEL Credit are acquired or merged with
another business entity, we will share all or some of your information with the acquiring / merged
entity to continue to provide the Service to you.
3.3 If you decline to submit information to us, then we will unfortunately not be in a position to
provide the Services to you.
4. SERVICE PROVIDERS
4.1 We may employ third-party service providers and individuals due to the following reasons:
4.1.1 To facilitate our Services;
4.1.2 or To provide the service on our behalf;
4.1.3 or To perform Service-related services;
4.1.4 or To assist us in analyzing how our Services are used.
4.2 You acknowledge that the third-party service provider/agent/agencies will have access to
your personal information on a need-to-know basis to assist us in rendering Service, and the
service providers are restricted from using the same for any other reason. The third-party
service providers are obligated not to disclose or use the information for any other purpose.
5. YOUR RIGHTS & PREFERENCES AS A DATA SUBJECT IN INDIA
5.1. This Policy is intended for Users within the territory of India and govern your rights as per
applicable law within the territory of India. However, in the event you fall under a jurisdiction
outside the purview of Indian law, GEL Credit will not be liable for any claim, action and/or right
initiated/exercised by you as per the extant laws of that jurisdiction. Therefore, we request you
to kindly use the App accordingly.
6. DATA RETENTION:
6.1 We take reasonable steps to ensure that information about you is available only for so long
as is necessary for the purpose for which it is processed, or longer if required under any
contract, by applicable law, or for statistical purposes, subject to appropriate safeguardsWe take
reasonable steps to ensure that information about you is available only for so long as is
necessary for the purpose for which it is processed, or longer if required under any contract, by
applicable law, or for statistical purposes, subject to appropriate safeguards.
7.INFORMATION SECURITY
7.1 The information provided by the User is stored in access controlled facilities with restricted
access. User Information transmitted over the internet is protected through the use of
encryption, using the Secure Socket Layer (SSL) or equivalent protocols.The informationprovided by the User is stored in access controlled facilities with restricted access. User
Information transmitted over the internet is protected through the use of encryption, using the
Secure Socket Layer (SSL) or equivalent protocols.
7.2 If a password is used to help protect User accounts and account information, it is the
responsibility of the User to keep the password confidential. You have to ensure that you always
log out, before sharing the Device with a third party and it is advised that the User utilizes a
service to protect access to the User’s Device.
7.3 We shall use generally accepted industry standards to protect the User information
submitted to us, both during transmission and upon receipt. However, please be advised that no
method of transmission over the Internet, or method of electronic storage, is 100% secure.
Therefore, even though we strive to use commercially acceptable means to protect User
information, we cannot guarantee its absolute security and your use of the App is at your sole
risk and discretion. We also cannot warrant that such User information may not be misused in
the event our safeguards and protocols are breached by a malicious third-party. Further, we are
not liable to, nor can we fully control the actions of other users with whom you may choose to
share your information.
7.4 The collection, usage, and sharing of User information by us shall be in compliance with the
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Data or Information) Rules, 2011 and other applicable laws.
7.5 If any security breach comes to our knowledge, then we may take all steps required to
protect misuse of such information and may attempt to notify you electronically so that you can
take appropriate steps.
8. PROCEDURE FOR REMOVING USERNAME FROM THE RECORDS
8.1 If and when a User is desirous of having his/her name and other details removed from the
records of GEL Credit, immediately upon receiving the User’s written request to that effect we
shall, subject to the terms hereof, remove and/delete all such information.
8.2 If the User no longer wishes to receive notifications about our Services, The User may
change his/her notification preferences by contacting us at [email protected]. We reserve
the right to close the User account if the User opts out of receiving certain crucial notices that
are required to perform the Services through the App. The User may not opt-out of receiving
notifications about due or past due amounts that the User owes GEL Credit or any other
collections efforts.
8.3 Notwithstanding the foregoing, GEL Credit may retain information of the User if mandated
under applicable law, even after receiving the User’s written request to remove/delete all such
information.
9. PROCEDURE FOR CORRECTING INACCURACIES IN THE INFORMATION
9.1 The User may correct or update any information online. In the event of loss of access
details, the User may retrieve the same or receive new access details by sending an e-mail to:
ADDRESS – L-148, 5th Main Road, Sector 6, HSR Layout, Bengaluru ,Karnataka 560102
NAME –
TEL – +91
EMAIL – [email protected]
10.PRIVACY POLICY UPDATES
10.1 We reserve the right to change or update this Privacy Policy at any time. Such changes
shall be effective immediately upon posting on this App. Your access and use of the App
following any such change constitutes your agreement to follow and be bound by these Privacy
Policy, as updated or modified. For this reason, we encourage you to review these Privacy
Policy each time you access and use the App.
11. Grievance Officer
11.1 In accordance with Information Technology Act, 2000 and rules made there under, the
name and contact details of our Grievance Officer are provided below:
12. DISPUTE RESOLUTION
12.1 In the event of any dispute, difference or claim arising out of this Privacy Policy the same
shall be settled in accordance with the Laws of India through regular judicial process and the
courts of Bangalore, India shall have exclusive jurisdiction.
13. COOKIES
13.1 When You visit the App, one or more cookies will be sent to the computer/smartphone or
other devices being used by you. The cookies are either used to improve the quality of the App
or for storing your preferences as a user, improving search results and tracking user trends. You
have the option of disabling cookies via your browser preferences. However, if you disable
cookies on your browser, some parts of the App may not function effectively.